Your satisfaction is our #1 priority. For any defective products, send us an e-mail at [email protected] for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost.
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Damage during shipment or due to the fault of our factory.
- Not what you ordered.
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Damage during shipment.
Please do not send your purchase back to us unless we authorize you to do so. There is no need to return the wrong or defective item.
What should you do? Contact us within 30 days since you get your items and provide us necessary informations:
- Your order/invoice ID
- In case you get wrong item/ damaged item please send us a picture of the item you received via email [email protected]
Refunds (if applicable)
Once you email us that you would like a return and provide us your order/invoice ID, we will email you a pre-paid return label within 24 hours.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not process a refund/exchange in the following cases:
- your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
- your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
- defective or damaged not due to the fault of our factory nor the carrier
- wrong-size items unless it is our fault
- any products purchased during a sale or any promotion
- if 30 days have gone by since you get your items
You will be responsible for paying for your own shipping costs for returning your item. Shipping fee is non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately, we can't offer you a replacement or refund. refund or exchange